What we do/Network and Wi-Fi
The network, and no one mentions it again.
A network is only ever noticed when it fails : Wi-Fi that drags in the meeting room, a call that drops on the third person, a VPN that won't open in the evening. It is the one part of your IT that cannot be fixed case by case — it is surveyed, drawn, and held.
Let's look at your network — or call +41 22 830 21 00
Twenty minutes is enough to know whether the fault is yours or your provider's.
The most technical page on this site, and the one you cannot skip. Everything else — the workstations, the files, the backups, the calls — runs through it.
What actually goes wrong
Almost never the hardware. It is the pile-up : the provider's router, two range extenders bought as complaints came in, a box fitted by someone who has since left. Nobody knows what is plugged in where any more.
What we put in place
One network, drawn : access points placed from a survey rather than by guesswork, labelled cabling, a firewall that is actually kept up to date, and one named remote account per person. Plus a written plan that stays with you.
What it takes
As with managed IT, it starts with a survey : you do not redraw a network you have never seen. The network is point 03 of the 490-franc audit.
The network, point by point
On the left what we find on arrival, on the right what replaces it. These are the six places where an office network comes apart.
A router and two extenders, added as people complained.
Access points placed from a survey, and a signal that follows you from room to room.
A tangle with no labels, that nobody dares unplug.
Every socket labelled, a current diagram, and you can unplug without breaking anything.
The provider's, configured once, never reopened.
A firewall we hold : updates tracked, rules written down, and we know what they block.
One shared VPN password, used by the whole team for years.
One account per person, closed on the day they leave — without changing anyone else's.
The office password, handed out and never changed.
A separate guest network that can see neither your files nor your printers.
Nobody knows whether it is the provider, the router or the machine.
We read the network logs, and we know which of the three — before calling anyone.